01
Cancelling before we make it
Cancel more than 48 hours before the delivery time and you are refunded in full, with nothing deducted.
Inside 48 hours the flowers have usually been bought and conditioned for your order specifically. If we have not yet started, we refund in full. If we have, we refund what we have not spent and tell you plainly what that is.
Once an arrangement has been made up it cannot be refunded, because it cannot be sold to anybody else.
02
If something is wrong with the flowers
Tell us within 24 hours of delivery and send a photograph if you can. If the flowers were not up to standard we will remake and redeliver them, or refund them. That is your choice, not ours.
Flowers are living things and open at their own pace. A bloom that is tighter or looser than the photograph is not a fault; a wilted, damaged or wrong arrangement is.
03
If a stem is not available
Flowers are seasonal. Where a stem is unavailable we substitute one of equal or greater value, keeping to the colours and the style you asked for.
If you would rather not have a substitution, say so when you order and we will call you instead.
04
If nobody is there
Where nobody is there to receive the flowers we leave them somewhere safe or bring them back to the shop, and we contact you. A second delivery is charged, because it is a second journey.
This is not refundable as a failed delivery. The flowers were made and they were brought.
05
How the money comes back
A refund goes back the way it came. Paid by card, it returns to that card through Bank of Maldives, usually within 7 to 10 working days depending on your bank. Settled any other way, we return it however suits you.
We do not charge a fee to process a refund.
06
Standing orders
A recurring order can be stopped at any time, and stopping it stops the next delivery and everything after it. Deliveries already made are not refunded.
Where four weeks were prepaid and you stop partway, we refund the deliveries that have not happened.
Who you are dealing with
The business behind the shop
Norris Flowers is a registered business name of Aromyst, a sole proprietorship registered in the Republic of Maldives.
Registration No. SP00432024 · UEI 2024SP31149H · Business name BN52482026 · Business activity BP74762026 · TIN 1123595
Registered and postal address: Serenity Falls, S. Hithadhoo 19020, Republic of Maldives
Customer service: blooms@norrisflowers.com · +960 999 1856 · Every day, 9am to 6pm
Keep a copy
Please keep your records
Keep a copy of your transaction record and of these policies. It makes any question about an order quicker to answer, for both of us.
Any question about a refund: blooms@norrisflowers.com or +960 999 1856.